Privacy Policy

When you trust me with your personal data, I take my responsibility to protect it very seriously. I respect privacy and your rights to control your personal data. With that in mind, I want to be clear about the data I collect and why. I am committed to complying with the terms of the General Data Protection Regulation (GDPR), regarding the responsible and secure use of your personal data.

Last updated: June 2026

Who I Am

I am Maddie Nixon, an accredited psychotherapist, EMDR consultant and supervisor in private practice.

For the purposes of UK data protection law, I am the Data Controller responsible for the personal information you provide to me.

Contact Details

Maddie Nixon

The Haven, Ninfield Road, Bexhill-on-Sea, TN39 5JJ
Telephone: 07729 705766
Email: Maddie.a.nixon@gmail.com

ICO Registration Reference: ZA382812

 What Information I Collect

I may collect and process the following information:

• Your name
• Telephone number
• Email address
• Information you provide when making an enquiry
• Information disclosed during counselling or supervision
• Emergency contact or next of kin details where appropriate
• Information relating to health, wellbeing or medication where relevant to the service provided

How I Use Your Information

I use your information to:

• Respond to enquiries
• Arrange appointments
• Provide counselling and supervision services
• Maintain clinical records
• Meet legal, professional and insurance requirements
• Ensure the safe and effective delivery of services

Lawful Basis for Processing

I process personal information under the lawful bases of:

• Legitimate interests
• Contractual necessity where services are being provided
• Compliance with legal obligations
• Special category conditions applicable to counselling and health-related information under UK GDPR

How Information Is Stored

I take appropriate steps to keep your personal information secure.

This includes:

• Password-protected devices
• Encrypted electronic documents where appropriate
• Secure storage of paper records
• Restricted access to personal information
• Secure disposal of records when no longer required

Sharing Information

Your information will be treated as confidential.

Information will only be shared where:

• It is discussed anonymously within professional supervision
• There is a legal obligation to disclose information
• There are safeguarding concerns involving serious risk of harm
• Disclosure is required by a court order
• It is necessary for the protection of you or another person

Where possible, identifying information will be removed before any discussion within supervision.

Data Retention

If you become a client, I retain minimal clinical records for seven years after the end of our work together, after which they are securely destroyed.

If you contact me for information but do not become a client, your enquiry information will be retained only for as long as reasonably necessary and then securely deleted.

Your Rights

Under UK GDPR you have the right to:

• Access the personal information I hold about you
• Request correction of inaccurate information
• Request restriction of processing in certain circumstances
• Object to processing in certain circumstances
• Request erasure of information where applicable
• Request a copy of information you have provided

Please note that there may be circumstances where I am required to retain certain records to meet legal, professional or insurance obligations.

Clinical Will

In the event of my incapacity, serious illness or death, arrangements are in place through a professional clinical will to ensure that client welfare is protected and that any personal information continues to be handled in accordance with UK GDPR and professional standards.

Cookies and Website Use

This website may use essential cookies necessary for the operation of the website.

If analytics or other tracking technologies are introduced in the future, this Privacy Policy will be updated accordingly.

Data Protection Complaints

If you have any concerns about how I collect, store or use your personal information, please contact me directly in the first instance using the contact details above.

I will investigate your concerns and aim to respond within 30 days.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Further information can be found at: https://ico.org.uk/make-a-complaint/

ICO Registration Reference: ZA382812

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal, regulatory or professional requirements. The most recent version will always be available on this website.